Your Rights

• You should always be treated well.
• We will work with you and the people important to you.
• You can keep some things private.

• You should be treated fairly.
• No one can make you do something you don’t want to.

• We will help you do things for yourself.

• We want you to feel good about the help you are getting.

• We will tell you what is happening.
• You can ask your questions.

• You can say Yes or No.
• It is OK to change your mind

• You can have someone with you so you feel comfortable.

• Everybody working with you has to do a good job.

• It is OK to complain. Please...
• Tell us if you don’t like something.

• Let us know if you can’t keep an appointment with us by phoning 0800 866 877 or 365 9593.

• You need to tell us the truth.

• Let us know about any big changes like: Shifting to a new house, changes in needs, new goals/things you want?